Everything you may want to know about your order, our products, and shopping with Parrolle.
Which countries do you ship to?
We currently ship to the countries available at checkout and are continuing to expand. If your country isn't available yet, you can request it through Request Your Country in our footer.
How long does order processing take?
Orders are typically processed within 1–3 business days before shipment. During busier periods, processing may take slightly longer.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with your tracking information. You can use the link provided to follow your order as it makes its way to you.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible after placing your order. We'll do our best to help before your order begins processing, although changes or cancellations cannot always be guaranteed.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of what you received. We'll review what happened and help you with the next step.
RETOURNS & ORDERS
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What should I do if my order arrives damaged or incorrect?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.